Filter
Top Products
Troubleshooting
34 312785C
Symbol or image leaves a trace when
animated.
The background of the image is not
refreshed.
Change the primitive Fill Format to
Solid color.
Add the system variable dispcount
in the background of the image to
force the refresh.
Rich Bar Graph or Dial Gauge does
not move
Tag minimum and maximum are not
setup.
Check the tag’s minimum and maxi-
mum values. These are used by both
primitives for minimum and maxi-
mum.
Trend Viewer curve stuck at the bot-
tom.
No minimum and maximum setup on
the data tags displayed in the viewer.
Check that all displayed tags in the
trend viewer have a Minimum and a
Maximum setup.
USB Drivers location for Windows. Location of the drivers unknown. The drivers are located under Graco
Gateway 2.0\Device installation
folder. For example C:\Program
Files\Graco Gateway\Device.
USB Driver installation. The operating system is unable to
find the driver or the installation
failed.
In your operating system device man-
ager, check if the Graco Gateway is
present. If so, uninstall that device.
Follow the USB installation guide.
Upgrading Graco Gateway did not
upgrade the software version.
The option selected during the
upgrade was Modify instead of
Repair.
Launch the upgrade again and
choose Repair when prompted.
PROBLEM CAUSE SOLUTION