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Troubleshooting
312785C 35
Graco Gateway Messages Troubleshooting
PROBLEM CAUSE SOLUTION
Device incompatible with file. The device you are trying to down-
load into doesn’t match the database
device.
Create a new database file corre-
sponding to your device (File > New).
Unable to open communication port. The communication port you try to
download with is unavailable:
• Cable not connected. Check if the cable is connected cor-
rectly to the PC and the device pro-
gramming ports (USB or PG Port).
• Incorrect download communica-
tion port.
Check that Graco Gateway is
directed to the correct communica-
tion port (Link > Options).
• Port already used. Check that the communication port is
not used by another service or soft-
ware especially for serial ports.
• Target device IP address incor-
rect.
If you download via Ethernet, check
the IP address of the target device in
Link > Options.
• No USB Drivers. Check that the USB drivers were
installed successfully. Reinstall
Graco Gateway USB driver under the
PC device manager if necessary.
No reply from terminal. Cable is not connected. Make sure the cable is connected or
check above solutions.
If the message appears while down-
loading to the device.
Download again with Link > Update
or F9.
CompactFlash required for upgrade. The version of Graco Gateway on the
PC is different from the target device
firmware version when attempting a
download via Ethernet.
Insert a CompactFlash Card in the
target device.
Use another communication port for
download: USB or Serial.
The window is too small to allow edit-
ing.
The current User interface view is too
small to allow editing.
Change the panel view using View >
Panel > Display only.
The device returned an unexpected
reply code.
The device you are trying to down-
load to is not supported by this ver-
sion of Graco Gateway.
Update Graco Gateway to the latest
version available (contact your Graco
distributor or Graco Technical Assis-
tance). Choose Repair when upgrad-
ing.