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Troubleshooting
If you have any trouble using the AV controller, look for
a solution in this section. If you can’t resolve the issue
yourself, contact your Onkyo dealer.
Can’t turn on the AV controller
• Make sure that the power cord is properly plugged into
the wall outlet.
• Unplug the power cord from the wall outlet, wait five
seconds or more, then plug it in again.
There’s no sound, or it’s very quiet
• Make sure that your multichannel power amplifier is
turned on and set up correctly and connected to the AV
controller properly (page 17).
• Make sure that the digital input source is selected
properly (page 51).
• Make sure that all audio connecting plugs are pushed
in all the way (page 24).
• Make sure that the inputs and outputs of all compo-
nents are connected properly (pages 27 to 41).
• Make sure that the input source is properly selected
(page 62).
• Make sure that the speaker cables are not shorting.
• Check the volume. It can be set to
− dB, −81.5 dB
through +18.0 dB (page 62). The AV controller is
designed for home theater enjoyment. It has a wide
volume range, allowing precise adjustment.
• If the MUTING indicator is flashing on the display,
press the remote controller’s [MUTING] button to
unmute the AV controller (page 64).
• While a pair of headphones is connected to the
PHONES jack, no sound is output by the speakers
(page 64).
• If there’s no sound from a DVD player connected to an
HDMI IN, check the DVD player’s output settings,
and be sure to select a supported audio format.
• Check the digital audio output setting on the con-
nected device. On some game consoles, such as those
that support DVD, the default setting is off.
• With some DVD-Video discs, you need to select an
audio output format from a menu.
• If your turntable uses an MC cartridge, you must con-
nect an MC head amp, or an MC transformer.
• Make sure that none of the connecting cables are bent,
twisted, or damaged.
• Not all listening modes use all speakers (page 83).
• Specify the speaker distances (page 91) and adjust the
individual speaker levels (page 92).
• Make sure that the speaker setup microphone is not
still connected.
• The input signal format is set to PCM or DTS. Set it to
Auto (page 111).
Only the front speakers produce sound
• When the DTS Surround Sensation, Stereo or Mono
listening mode is selected, only the front speakers and
subwoofer produce sound.
• In the Mono listening mode, only the front speakers
output sound if the “Output Speaker” setting is set to
“Left / Right” (page 94).
• Check the Speaker Configuration (page 90).
Only the center speaker produces sound
• If you use the Dolby Pro Logic IIx Movie, Dolby Pro
Logic IIx Music, or Dolby Pro Logic IIx Game listen-
ing mode with a mono source, such as an AM radio
station or mono TV program, the sound is concen-
trated in the center speaker.
• In the Mono listening mode, only the front speakers
output sound if the “Output Speaker” setting is set to
“Center” (page 94).
• Make sure the speakers are configured correctly
(page 90).
The surround speakers produce no sound
• When the DTS Surround Sensation, T-D (Theater-
Dimensional), Stereo or Mono listening mode is
selected, the surround speakers produce no sound.
• Depending on the source and current listening mode,
not much sound may be produced by the surround
speakers. Try selecting another listening mode.
• Make sure the speakers are configured correctly
(page 90).
The center speaker produces no sound
• When the DTS Surround Sensation or Stereo listening
mode is selected, the center speaker produces no
sound.
• In the Mono listening mode, only the front speakers
output sound if the “Output Speaker” setting is set to
“Left / Right” (page 94).
• Make sure the speakers are configured correctly
(page 90).
Power
Audio
If you can’t resolve the issue yourself, try resetting
the AV controller before contacting your Onkyo
dealer.
To reset the AV controller to its factory defaults,
turn it on and, while holding down the [VCR/DVR]
button, press the [ON/STANDBY] button. “Clear”
will appear on the display and the AV controller
will enter Standby mode.
Note that resetting the AV controller will delete your
radio presets and custom settings.