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Call Center features A Features
Overview
555-233-001 — Issue 2 — November 2000
A-
6
• Station User Administration
• Telephone Self Administration
• Temporary Bridged Appearance
• Tenant Partitioning
• Terminal Translation Initialization
• Terminating Extension Group
• Timed Reminder and Attendant Timers
• Transfer
• Transfer — Outgoing Trunk
to Outgoing Trunk
• Translation Copy Protection
• Trunk Flash
• Trunk Group Busy/Warning Indicators to Attendant
• Trunk Identification By Attendant
• Trunk-to-Trunk Transfer
• Visually Impaired Attendant Service
• Voice Message Retrieval
• Voice Terminal Alerting Options
• Voice Terminal Display
• Whisper Page
• World Class Tone Detection
• World Class Tone Generation
Call Center features
DEFINITY ONE offers the following features designed to help you set up and
maintain a modern Call Center:
• Abandoned Call Search
• Add/Remove Skills
• Agent Call Handling
• Auto-Available Split
• Automatic Call Distribution
• Basic Call Management System
• BCMS-VU (additional cost)
• Best Services Routing (Queue to Best)