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Terminal administration 9 System Administration
Overview
555-233-001 — Issue 2 — November 2000
9-
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Terminal administration
DEFINITY ONE includes features that simplify and accelerate the administration
process from a terminal.
Portless Administration/Administration Without Hardware
The Administration Without Hardware feature offers the capability to administer
station forms without specifying a port location. Administered stations will not cause
alarms or errors when the station is translated but not yet installed. These station types
are referred to as “phantom” stations. Phantom extensions are used for Automatic
Call Distribution Dialled-Number Identification Service (ACD-DNIS). This feature
allows a phantom extension to be administered on the switch for each call type that
needs to be identified to agents. The phantom ACD extension is either “call
forwarded” (via an attendant console) to an ACD split, or has its coverage path
defined to include the ACD split. The name field administered for the phantom
extension will identify to the ACD agent which service the caller is attempting to
reach, allowing the agent to properly address the caller.
The Administration Without Hardware feature also supports the ability to store
station templates (models). These can later be used with the duplicate station
command to implement many station forms of the same type in the switch.
The Administration Without Hardware feature can be used to streamline system
initializations, major additions, and rearrangement/changes by allowing telephone
translations to be entered before the actual ports are assigned.
The Administration Without Hardware feature can be used on the following terminal
types:
• Analog telephones
• Digital Communications Protocol (DCP) telephones
• Hybrid telephones
DEFINITY ONE’s configurations support terminal types in addition to those listed
above. These include:
• Attendant consoles
• Voice/computers (such as DCP terminals with voice and data capabilities)
• Data modules
• Analog queue warning ports
• Announcement circuit packs