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Copyright 2000, Avaya, Inc.
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete
and accurate at the time of printing. However, information is subject to change.
Avaya Web Page
The world wide web home page for Avaya is:
http://www.avaya.com
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an
unauthorized party (for example, a person who is not a corporate employee,
agent, subcontractor, or working on your company’s behalf). Be aware that
there may be a risk of toll fraud associated with your system and that, if toll
fraud occurs, it can result in substantial additional charges for your telecommu-
nications services.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical sup-
port or assistance, call the appropriate BCS National Customer Care Center tele-
phone number. Users of the MERLIN®, PARTNER®, and System 25 products
should call 1 800 628-2888. Users of the System 75, System 85, DEFINITY®
Generic 1, 2 and 3, and DEFINITY® ECS products should call 1 800 643-2353.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is
the prevention of any type of intrusion to (that is, either unauthorized or mali-
cious access to or use of your company’s telecommunications equipment) by
some party.
Your company’s “telecommunications equipment” includes both this Avaya
product and any other voice/data/video equipment that could be accessed via
this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent, subcon-
tractor, or working on your company’s behalf. Whereas, a “malicious party” is
anyone (including someone who may be otherwise authorized) who accesses
your telecommunications equipment with either malicious or mischievous
intent.
Such intrusions may be either to/through synchronous (time-multiplexed and/or
circuit-based) or asynchronous (character-, message-, or packet-based) equip-
ment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll-facility
access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration, regardless of
motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with
your system and/or its networked equipment. Also realize that, if such an intru-
sion should occur, it could result in a variety of losses to your company (includ-
ing, but not limited to, human/data privacy, intellectual property, material assets,
financial resources, labor costs, and/or legal costs).
Your Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked equip-
ment rests with you – an Avaya customer’s system administrator, your telecom-
munications peers, and your managers. Base the fulfillment of your
responsibility on acquired knowledge and resources from a variety of sources
including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your
peers should carefully program and configure your:
• Avaya-provided telecommunications systems and their interfaces
• Avaya-provided software applications, as well as their underlying hard-
ware/software platforms and interfaces
• Any other equipment networked to your Avaya products
Avaya does not warrant that this product or any of its networked equipment is
either immune from or will prevent either unauthorized or malicious intrusions.
Avaya will not be responsible for any charges, losses, or damages that result
from such intrusions.
Trademarks
AUDIX, CALLMASTER, CentreVu, CONVERSANT, DEFINITY, Magic On
Hold, PassageWay, and TransTalk are registered trademarks and DEFINITY
ONE, Guide Builder, I
NTUITY, and SNAP Connection are trademarks of Lucent
Technologies, Inc.
Microsoft and Windows are registered trademarks and Windows NT is a trade-
mark of Microsoft Corporation.
Macintosh is a registered trademark of Apple Computer, Inc.
Pentium is trademark of Intel Corporation.
UNIX is a registered trademark of X/Open Company, Ltd.
FastCall is a registered trademark of Aurora Systems, Inc.
Commence is a trademark of Commence Corporation.
Octel is a registered trademark of Octel Communications Corporation.
PhoneLine is a registered trademark of CCOM Information Systems.
Ascend and Pipeline are registered trademarks of Ascend Communications, Inc.
Hypercom is a registered trademark of Hypercom.
Sixth Sense is a registered trademark of AnswerSoft, Inc.
Informix is a registered trademark of Informix Software, Inc.
Intuition is a registered trademark of Answersoft, Inc.
FastCall is a registered trademark of Aurora Systems, Inc.
Ordering Information
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice +1 317 322-6791
Fax 1 800 457-1764 International Fax +1 317 322-6699
Write: Avaya Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219 USA
For additional documents, refer to the section in “About This Document” enti-
tled “Related Resources.”
You can be placed on a standing order list for this and other documents you may
need. For more information on standing orders, or to be put on a list to receive
future issues of this document, contact the Avaya Publications Center.
European Union Declaration of Conformity
The “CE” mark affixed to the equipment means that it conforms to the above
directives. Avaya Business Communications Systems declares that XXX equip-
ment specified in this document conforms to the referenced European Union
(EU) Directives and Harmonized Standards listed below:
EMC Directive 89/336/EEC
Low-Voltage Directive 73/23/EEC
Comments
To comment on this document, return the comment card at the end of the docu-
ment.
Intellectual property related to this product (including trademarks) and regis-
tered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be
interpreted as references to Avaya Inc. The exception is cross references to
books published prior to April 1, 2001, which may retain their original Lucent
titles.
Avaya Inc. formed as a result of Lucent’s planned restructuring, designs builds
and delivers voice, converged voice and data, customer relationship manage-
ment, messaging, multi-service networking and structured cabling products and
services. Avaya Labs is the research and development arm for the company.