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Overview
555-233-001 — Issue 2 — November 2000
5 Call Center
CMS add-on packages
The following sections describe CMS add-on packages:
• CentreVu Supervisor
• CentreVu Explorer II
• CentreVu Visual Vectors
CentreVu Supervisor
CentreVu Supervisor is an effective management tool that expands the capabilities of
the CentreVu Call Management System (CMS). CentreVu Supervisor gives call
center managers access to these capabilities and much more — all from the
convenience of a desktop or laptop PC.
Now you can view your Call Center through a user-friendly, graphical user interface
(GUI). With CentreVu Supervisor, the powerful capabilities of CentreVu CMS are
expanded to provide a variety of administrative tools and reports to maximize your
Call Center performance. CentreVu Supervisor enables you to:
• Generate status reports in full customizable color graphical formats that are easy
to interpret at a glance
• Perform administration tasks easily using a mouse versus a series of commands
• Run other PC applications while actively monitoring Call Center conditions
• Create thresholds for each individual supervisor or manager
• Connect to a LAN allowing a CentreVu Supervisor user to print reports on any
network printer for which the user has permissions
• View reports on the Web, saving time and distribution costs
• Schedule reports, printing and other administrative operations at a later time
• Access multi-site, real-time reporting for optimal Call Center management
CentreVu Supervisor gives Call Centers access to these capabilities from the
convenience of desktop PC supported by Windows 95, Windows 98, or Windows NT
4.0.
The recommended PC configuration to support Call Center client applications in a
Windows environment is:
• Processor: Pentium 133 MHz or faster
• RAM: 48 megabytes
• Resolution: SVGA with a graphics adapter supporting 16-bit color (64K colors)
or higher, with 800 x 600 resolution or higher
• Available free disk space: 30 megabytes or more before installation of CentreVu
Supervisor (English)
• Communications: TCP/IP protocol stack