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Features of AUDIX 4 INTUITY AUDIX Messaging
Overview
555-233-001 — Issue 2 — November 2000
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FAX Messaging
The Avaya FAX Messaging feature combines the send and receive capabilities of a
stand-alone fax machine or fax modem on a PC with the capabilities of Avaya
messaging. Besides sending, receiving, and printing a fax over the telephone, a user
can also forward a fax, annotate a fax with a voice message, or send and broadcast a
fax to multiple telephone users. These features allow a user to handle a fax message
just as they would a voice message.
The following information can be provided to FAX Messaging users who have
Message Manager:
• Message Manager Quick Reference Guide, available on the DEFINITY ONE
documentation CD
• Message Manager online help, available by selecting Contents from the Message
Manager Help menu
The following information can be provided to FAX Messaging users who do not have
Message Manager
• Messaging Solutions Quick Reference Guide, available on the DEFINITY ONE
documentation CD
• Online help available from the telephone user interface by pressing or
at any time
Automated Attendant
An automated attendant is an interactive telephone answering system. It answers
incoming calls with a prerecorded announcement and routes each one based on the
caller’s response to menu options and prompts.
The system administrator sets up an automated attendant so that callers hear a menu
of options. Callers indicate the desired menu option by pressing the corresponding
touch-tone key. The automated attendant executes the selected option. Callers from
rotary or dial-pulse button telephones are, typically, told that they can hold or call
another number to speak with a live attendant.
An automated attendant menu system, or menu tree, can be designed to contain
subordinate layers of menus or bulletin boards. These sub-menus, or nested menus,
play additional options, including a choice leading to another nested menu.
The voiced menu options that callers hear are actually personal greetings that the
administrator records for the automated attendant’s extension. As with any personal
greeting, the content of the message can be changed. The Multiple Personal Greetings
function provides different menus and options for different types of callers.
If your messaging system has multiple language sets available, the menu options
route callers to a sub-menu voiced entirely in another language. The Multiple
Personal Greetings function can record menus in various languages.
For more information on setting up and maintaining automated attendants, see the
AUDIX System Administration documentation on the DEFINITY ONE
documentation CD.
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