Filter
Top Products
CentreVu Compact Call Center Solutions Packages 5 Call Center
Overview
555-233-001 — Issue 2 — November 2000
5-
16
• Enhanced Package
The Enhanced Package offers the following features:
~ Support for 6, 12, 25, or 50 agents
~ DEFINITY Release 9 Deluxe Call Center software RTU license
~ Basic Call Management System RTU license
~ BCMS Vu Release 2 single-user license
~ CD-ROM-based ACD/Vectoring training
~ CD-ROM-based Basic Call Management System administrative training
~ DEFINITY ONE Integrated Announcement circuit pack, which is the
hardware that connects into the DEFINITY system to enable delayed
announcements
~ DEFINITY Call Classifier circuit pack, which enables calls centers to offer
callers simplified call prompting capabilities for basic menu selections and
routing options without the need for a CONVERSANT system