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CentreVu CT
5-11
Overview
555-233-001 — Issue 2 — November 2000
5 Call Center
CentreVu CT
Computer Telephony Integration (CTI) is the linking of telephone communication
systems to personal computers, which can increase productivity and customer
satisfaction through the exchange of information between the PC and the telephone.
CTI applications integrate data processing, data communications, and voice
communications.
Requirements
System requirements for single machines running BCMS Vu and CentreVU CT are:
• An IBM-compatible Pentium single processor
• A minimum of 64 megabytes (MB) of RAM for the server (Windows NT or
2000) and 32 MB of RAM for the clients (Windows 95 or 98)
• A minimum of 500 MB of hard-disk space (recommended)
• The requirements for disk space on a user’s PC depend on the size of the Call
Center configuration and on the requirements for storing the historical data.
• 10 Base-T network interface card
• A double-speed (2X) or higher CD-ROM drive
• A second serial port is required for remote maintenance using pcAnywhere if
connecting to an external modem. A third serial port is required if you are
connected to a wallboard.
• A PC with:
~ A sound board and speakers are required for CD-ROM training
• Microsoft Windows NT 4.0 or Windows 2000 is required for BCMS Vu Server
and CentreVu CT and Windows 95/98/NT/2000 is required for BCMS Vu Client.
• BCMS software installed on DEFINITY ONE
• LAN connectivity between the BCMS Vu Server and DEFINITY ONE
For more information on LAN connectivity and installing BCMS Vu, see the BCMS
Vu Software Release 2.0 Version 2 Installation Guide.
Note:
The Web interface on DEFINITY ONE Release 3.0 includes the ability to
download call center clients for BCMS Vu and CentreVu CT.