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Features of AUDIX 4 INTUITY AUDIX Messaging
Overview
555-233-001 — Issue 2 — November 2000
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In addition to basic capabilities, the Outcalling function of AUDIX Voice Messaging
allows the feature to:
• Automatically place a call from AUDIX to a user when messages are waiting
• Specify the number to be called by AUDIX when messages are waiting (may be
an office, home, car, or pager)
Call Answer Call Answer answers a call and records a message when the user is unavailable. This
function enables the Voice Messaging feature to:
• Answer incoming calls
• Create personal greetings for incoming calls
• Disable call answer so that a caller hears a greeting, but cannot leave a message
• Customize a set of standard greetings
• Record up to 9 different personal greetings using the Multiple Personal Greeting
function
• Play a single greeting for all calls, or assign various personal greetings to play in
response to different types of calls, for example, internal and external, busy and
no answer, or out-of-hours
Voice Messaging
languages
The AUDIX Voice Messaging feature provides a standard American English
announcement set. The announcement set can be replaced or augmented with a
number of options, including non-English languages and Telecommunications Device
for the Deaf (TDD). For the most recent list of language alternatives, contact your
Avaya account representative.
Multilingual support Optional multilingual functions allow callers to interact with the AUDIX application
using different languages. For example, callers can follow voice prompts in languages
that may or may not match the language of the people they are calling. An
administrator can install up to 9 languages on the AUDIX application and operate
them simultaneously.
Users can also record personal greetings in two different languages. Prompts are
delivered in the selected languages.
Customized
announcements
Announcements comprise sets of spoken instructions or voice prompts in the AUDIX
Voice Messaging application. For example: “To access your mailbox, press star R.”
Voice mailbox
A mailbox is a storage area on a computer disk for messages, personal greetings, and
mailing lists. AUDIX users acquire a mailbox when they are administered on the
application. Each user accesses this mailbox with a private password.
Callers can leave messages in a user’s mailbox, but cannot perform other operations
related to the user’s mailbox. After a user logs in, the feature voices the name of the
user and reports the number of new messages received. Each message consists of a
message header and a message body.