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Call Center features
A-7
Overview
555-233-001 — Issue 2 — November 2000
A Features
• Call Prompting
• Call Vectoring
• Calling Party/Billing Number
• CentreVu Advocate
• CentreVu CT Server (additional cost)
• CentreVu Virtual Routing
• Direct Agent Announcement
• Duplicate Agent
• Expert Agent Selection
• Flexible Billing
• Holiday Vectoring
• Inbound Call Management
• Intraflow and Interflow
• Enhanced Look-Ahead Interflow
• Malicious Call Trace
• Multimedia Call Handling
• Multiple Call Handling
• Queue Status Indications
• Reason Codes
• Redirection on No Answer
• Remote Agent Logout
• Service Observing
• Universal Call ID
• VDN in a Coverage Path
• VDN of Origin Announcement
• Voice Response Integration
• VuStats