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Call Detail Recording
9-9
Overview
555-233-001 — Issue 2 — November 2000
9 System Administration
Call Detail Recording
Call Detail Recording (CDR) helps you manage call costs by letting you monitor and
analyze call patterns and usage in your system.
Call Detail Recording features
DEFINITY ONE Release 3.0 CDR includes the following capabilities:
• Distinguish voice from data on trunk calls
• Determine if a data call used a conversion resource, such as a modem pool
• Choose whether to record the vector directory number in the “Dialed Number”
field of the CDR record, or record either the split or the agent extension in the
same field
• Allow CDR records to be generated for internal calls (calls to and from a set of
extensions, including data endpoints) so administered (a maximum of 500
extensions in large configurations)
• With Call Privacy, allow up to seven digits of the dialed number to be blanked
from the CDR record
• Provide CDR call splitting, which allows incoming and outgoing calls to be split
into separate call records in order to track calls that transferred to other internal
parties
Variable format records
DEFINITY ONE provides many different selectable formats. This offers a flexible
means of incorporating new fields in the call detail record as new switch features and
new CDR devices become available. The variable format allows you to define a
record in terms of its content (from a set of available data elements), the position of its
fields, and the spacing between the fields. This method can be used to construct the
15-, 18-, and 24-word standard formats and custom formats.
If calls come in while the CDR link is down and the buffer is filled to maximum,
DEFINITY ONE gives you the following administrable call-record handling options:
• Block the calls with reorder
• Allow the calls to overwrite records
• Route the calls to an attendant with the option to proceed as a Non-Call Detail
Recording call