Filter
Top Products
Security 9 System Administration
Overview
555-233-001 — Issue 2 — November 2000
9-
10
Call Detail Recording devices
There is no RS-232 interface provided by DEFINITY ONE for LAN. Your CDR
Output Records are stored in D: Avaya Data/CDR/ in files Cas.in and Cdr.out.
Call Accounting
Systems
Several options are available to you for call accounting, depending on what type of
system administration tools you are using.
DEFINITY Network
Telemanagement (DNT)
DEFINITY Network Telemanagement (DNT) is a multi-user telemanagement
system. See “Call Accounting Systems” in Chapter 3, Adjuncts for more information.
Call Accounting
System for Windows
(CFW)
The Call Accounting System for Windows allows you to generate comprehensive and
accurate accounting reports using the Microsoft Windows environment. See “Call
Accounting Systems” in Chapter 3, Adjuncts, for more information.
Call Accounting
System XP
The Call Accounting System XP has functionality equivalent to DEFINITY Network
Telemanagement, but only offers call accounting. Call Accounting System XP is a
LAN/WAN-based application that supports customers with multi-user requirements.
Call Accounting
System Terminal
Avaya’s Call Accounting System Terminal is an easy-to-install hardware and
software package that enables you to assign expenses to as many as three
organizational levels. For example, you might assign costs at the department, cost
center, or extension level.
The system makes it easy for you to generate a wide variety of accounting and system
reports. For example, the Facility Grade of Service Report helps identify the number
of trunk lines needed to respond efficiently to incoming calls. You can also generate
toll fraud reports and alarms that identify excessive personal calls, unauthorized calls,
and calls to expensive dial-up recordings.
INTUITY Call Accounting
System
If you are using any of the INTUITY voice messaging products, the INTUITY Call
Accounting System is probably the most effective call accounting solution.
Security
Besides the toll-fraud detection options available with the DEFINITY ONE Call
Accounting Systems described in the previous section, DEFINITY ONE includes
many other security features, some of which are an integral part of the system design.
Call restrictions
By dialing an access code, administrators and attendants have the ability to restrict
users from making or receiving certain types of calls. There are five restrictions:
• Outward — Users cannot place external calls.
• Station-to-station — Users cannot place or receive internal calls.
• Termination — Users cannot receive any calls (except priority calls).
• Toll — Users cannot place toll calls.
• Total — Users can neither place nor receive any calls.