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DEFINITY IP Softphone
7-3
Overview
555-233-001 — Issue 2 — November 2000
7 Computer Telephony Integration
DEFINITY IP Softphone
DEFINITY IP Softphones operate on a PC equipped with Microsoft Windows
95/98/NT and with TCP/IP connectivity to DEFINITY ECS. Release 9 IP Softphones
offer enhancements to information display, security, and serviceability. For example,
with Release 9 IP Softphones, the administrator can obtain information about the
connection type and can list registered IP stations. IP Solutions supports the following
four SoftPhone applications.
• Road-warrior Application
Enables use of the full DEFINITY ECS feature set from temporary remote
locations anywhere in the world. The road-warrior application consists of two
software applications running on a PC that is connected to DEFINITY ECS over
an IP network. On DEFINITY ECS, the road-warrior application requires the C-
LAN circuit pack for signaling and the Release 8 IP Interface running in MedPro
mode for voice processing.
• Telecommuter Application
Enables telecommuters to use the full DEFINITY ECS feature set from home. It
consists of a PC and a telephone with separate connections to DEFINITY ECS.
The PC provides the signaling path and the user interface for call control. A
standard telephone provides a high-quality voice path. The telecommuter
application requires the C-LAN circuit pack for signaling. The telecommuter
application does not use the Release 8 IP Interface.
• CentreVu IP Agent
Provides a variation of the telecommuter application. CentreVu IP Agent
emulates an Avaya CallMaster set and provides use of the call end capabilities
required for Call Center operations from a remote location, such as the agent’s
home.
• Native H.323
This is an IP-connected softphone running off-the-shelf H.323 software. It
operates as a single-line phone with limited features, which are activated by
Feature Acess Codes.