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Overview
555-233-001 — Issue 2 — November 2000
8 Telecommuting/Virtual Office
Avaya’s research and independent industry studies show that telecommuters are generally 15 to 30 percent more
productive. Telecommuters convert travel time into productive work time, are less likely to be distracted by
normal office routines, and frequently end up working longer hours with greater output. During severe weather,
telecommuters can continue working while others are stuck at home without access to work-related systems and
tools.
Special DEFINITY ONE system modules are available for telecommuting workers. In addition, many standard
DEFINITY ONE and voice messaging features are effective for telecommuters.
DEFINITY ONE features for telecommuting
DEFINITY ONE includes several features that make telecommuting more
convenient.
Remote Call Coverage/
Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net
Remote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to a
remote location. This allows calls that are placed to your office telephone number to
be redirected to your home office. If not answered, you can administer the system to
monitor calls and retrieve them for additional processing, or leave calls at the remote
location. There is a one-second delay before the caller connects to the remote
telephone.
Extended User Administration of Redirected
Calls (Telecommuting Access)
Extended User Administration of Redirected Calls (also called Telecommuting
Access) allows you to change the active call coverage path or forwarding extension
from any on-site or off-site location. This feature allows you to change the path or
extension from your home office.
Personal Station Access
Personal Station Access allows you to transfer telephone station preferences and
permissions to any other compatible telephone. Preferences can include the definition
of terminal buttons, abbreviated dial lists, and Class of Service and Class of
Restrictions permissions. It can be used on-site or off-site using DEFINITY Extender.
This feature has several telecommuting applications. For example, several
telecommuting employees can share an office on different days of the week.