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Overview
555-233-001 — Issue 2 — November 2000
4 INTUITY AUDIX Messaging
Fewer than 30 percent of person-to-person business calls reach the intended party on the first attempt. This
makes the day-to-day business communications frustrating and can impact productivity. Integration of
communications with Avaya’s INTUITY AUDIX messaging system helps ensure that calls are not lost.
In addition to call-answer capability, AUDIX provides new opportunities through multimedia messaging. A
multimedia message can include text, voice, and fax components. Multimedia messaging allows users to mail a
single message to persons on a mailing list, send a message with multiple components to other subscribers, or
categorize and store messages for later reference.
This section provides a high-level overview of AUDIX and describes its application and features within
DEFINITY ONE. This section includes:
• Application overview
• Additional sources of information
• Accessing AUDIX administration
• Features of AUDIX
Application overview of AUDIX
AUDIX is a multimedia messaging application on the DEFINITY ONE platform that
allows users to integrate voice, text, fax messages, and binary files into a single
message.
For example, a sales manager who wants to inform a distributed sales force of a new
compensation plan can send a message with both voice and text. The voice
component might be, “This message is going to all members of the Northeast Sales
region. Congratulations on your excellent results last year. As of January 1st, the
compensation plan for new product sales will be changed. Please print the attached
text message for detailed information.” The text message could be created in Message
Manager and specify the plan details.