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Troubleshooting
4-10
Problem 17: The PassageWay Link is not always detected.
During the installation, you will be asked if you would like the system to search
for your PassageWay link/adapter. If you choose to have this done for you, it
is possible that the link will not be found. Assuming that you know the proper
serial port, you can use the Auto Detect button on the PassageWay
Configurator - COM Port dialog box to verify that the system can find the
PassageWay adapter. Even though the automatic search did not find the link,
assuming that you are properly connected and there isn't a conflict in the
system, the adapter should be found. This problem will be addressed in a
later release.
Problem 18: You receive an error when you shut down Windows.
During the shutdown of Windows, it is possible that you may encounter an
error pointing to the PWTIMER.DLL file. This problem will be addressed in a
later release.
Problem 19: Your COM (serial) port is not recognized.
If all of the COM Ports that are listed in the PassageWay Configurator - COM
Port dialog box are disabled, then you may have a newer PC that supports
Plug-n-Play (PnP) for the serial ports. The PassageWay software is trying to
identify the location of the COM ports through the System BIOS. If that
information is not there, as seen in PnP systems, then PassageWay does not
know of the existence of the COM ports. If you have PnP, you will have to
access the PC BIOS information to turn off Plug-n-Play for the serial ports.
This problem will be addressed in a later release.