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Troubleshooting
4-21
Insure your PassageWay adapter is receiving power from the
PARTNER system (as indicated by the illumination of the LED).
If you have verified that the PassageWay adapter is properly
connected to your telephone, yet the LED on the adapter is NOT
illuminated, your telephone system wiring may not support the remote
powering of adjuncts. If this is the case, you should consult you
account representative or authorized dealer to obtain the proper wall
supply to power your PassageWay adapter or to correct any wiring
problems that may be the cause.
Connect's software-based link test passes.
To assist you in diagnosing problems, Connect contains a built-in link
test procedure. This test can be run directly from the Communications
Error dialog box by choosing the Test button.
If the test procedure concludes successfully, Connect is
communicating properly with your PassageWay adapter over the COM
port you selected, and you should select the Continue button on the
Communications Error dialog box to restore normal operation.
If, however, the test fails, an error number will be provided. Refer to the
following pages to interpret the error numbers and to find suggestions
for how to resolve the particular error you encountered.
Failure Code -111
Meaning: The PC and the PassageWay adapter cannot communicate
over your serial port.
Things to Try: Perform the following steps:
1. Verify that the PassageWay adapter is installed correctly. Be sure to
check the connections between the telephone wall jack and the
adapter, the adapter and the telephone, and the adapter and the PC
COM port. (Refer to Chapter 2.)
2. Make sure you have selected the proper COM port in Connect.