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Troubleshooting
4-16
Troubleshooting PARTNER
Extension Programming
This section describes some common problems you might encounter while
using PARTNER Extension Programming. For each problem, a strategy is
presented that you can follow to isolate and solve your problem.
Problem 1: PARTNER Extension Programming does not permit you to
program or read your telephone.
Connect must be running in order for PARTNER Extension Programming to
program and/or read your telephone. If these options are disabled under the
File menu in PARTNER Extension Programming, run Connect. After your
telephone has been initialized, these options will become available to you.
Problem 2: PARTNER Extension Programming displays an error
message after reading your telephone.
In order to read the information properly from your telephone, PARTNER
Extension Programming must know the version and release of your PARTNER
system. If this parameter is incorrect, PARTNER Extension Programming will
be unable to read your telephone properly. To change this value, perform the
following steps:
1. Close PARTNER Extension Programming and any other telephony
applications that are running (including Connect).
2. Start the PassageWay Configurator.
3. Consulting the System Manager of your PARTNER system if
necessary, verify that the setting in the PARTNER System Version
dialog box is correct for your PARTNER system.