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Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
3
A Welcome from the President
Welcome to the Newpoint family. This Guide contains information
you will need to ensure success with Newpoint Compass. Each
section contains practical information. Use this Guide to install the
program, find answers to your questions, and find out about technical
support services, plans, and options.
We put a great deal of thought, with you in mind, into the support
plans and options detailed in this Guide. As you know, it can be quite
costly to offer or to purchase technical support, as products and
services become ever more expansive.
Our Support Program meets three objectives; we provide timely, fair,
and economical support to our customers.
What does that mean?
Timely support: We provide alternate methods of seeking assistance
and information, and we make sure that you receive excellent,
courteous and prompt service.
Fair support: We provide equitable support to all customers.
Economical support: We offer plans in a range of pricing and
service features that should meet the needs of all customers, from the
smallest to the largest communication systems.
For additional copies of this Guide, contact your Newpoint Sales
representative, or Customer Service.
Thank you for purchasing our products and services. We look
forward to servicing your needs today and into the future.
Paul Houle, President
Newpoint Technologies, Inc.