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Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
79
Frequently Asked Questions
Question: How do I change my Newpoint Compass super-user
from what I picked when I installed the software?
Answer: Change the super-user in the Windows NT Registry. Log
in to Windows-NT with administrator rights, and start the Registry
Editor (Start / Run / regedit.exe). Descend into the Registry
through the following path:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Se
rvices/Compass/Parameters/FEPUSER
Edit the FEPUSER entry to change the super-user id to any
Windows-NT user.
Question: I just installed the software, and everything seemed
successful. But now I can’t access the program. When I click on the
program icon on the Desktop, nothing happens. What’s wrong?
Answer: Make sure that the Newpoint Compass icon is configured
to find the Newpoint Compass executable file in the correct directory.
If you have moved the installation directory, or have incorrectly
edited the icon’s properties, this executable file may be inaccessible.
Also, check the Services list in the Windows NT Control Panel – the
Compass service may have to be restarted.
Question: How can I confirm which version of Newpoint Compass
is installed?
Answer: At the Windows command prompt, type the following
command to confirm the software version. (This command works
with any Satnet Manager or Newpoint Compass version.)
fepkrn -v
This command prompts a message to display the current version of
the software.