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Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
73
Maintenance & Troubleshooting
Computer Failure
The first display will show what hardware is connected to the IDE
bus, such as hard drive, tape drive and CD-ROM. If the hard drive
does not appear on this list, its IDE connection should be checked
and it may require a replacement. Contact Newpoint technical
support at +1 603 898-1110 or support@newpointtech.com.
If the hard drive is shown on the list, but the computer fails to boot
the NT operating system, reload the NT operating system from CD-
ROM and Compass from backup tape.
Network Failure
If the Console on the M&C (Monitor & Control) computer cannot
communicate with the node, either the Compass software is down or
the network connection is broken. Try to start Compass from the
Administrator. If the Administrator cannot connect to the node
computer, the network is the problem. Check the network
connections between the two computers. If both connections appear
to be normal, try rebooting both machines. If the communications
continue to fail, connect a keyboard and monitor to the node
computer and follow the suggestions above in Computer Failure.
Software Failure
If changes to the Compass configuration or filesystem cause a failure
of the software, try restoring the configuration or filesystem
manually. If this cannot be done, restore the M&C software from a
backup tape.
If a computer fails to boot up, it could be that the
monitor or keyboard is not plugged into the
computer. Check these connections and reboot the
computer.