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Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
60
System Support vs. Consulting Services and Tutorials
• System Support is the resolution of problems that impede use
of your system, such as missing or defective functionality,
system crashes and error messages. System Support services are
included in warranty agreements and support plan contracts.
For example, contact us for technical support if you receive
error messages when you attempt to add a new driver bus to the
system, using documented procedures.
• Tutorial Support guides you through use of Newpoint
products. A support engineer steps you through the process over
the telephone. Tutorial support (for processes covered in training
or in system documentation) is discounted in our support plans,
or billed at varying rates; see maintenance plan descriptions for
details.
For example, call for tutorial support if you want to work with a
technician as you follow step by step procedures to add a driver
bus to the system. Because this is a fully documented procedure,
this service is at extra cost.
• Consulting Services are discounted in our support plans.
Newpoint Technologies, Inc. provides consulting services at
your site, or via phone, fax, mail, or email. You may require this
additional assistance to customize your use of Newpoint
Compass, to write device drivers, or to add new devices to your
system. Consulting is purchased in prepaid blocks of time and
billed at varying rates; see support plan descriptions for details.
For example, purchase consulting services if you require our
assistance and advice as you install and configure your system.