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Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
59
Newpoint Technical Support
This section details Newpoint policies and procedures for technical
support. Contact your sales representative for further information.
What do we Support?
Supported Software Versions
The Technical Support Group supports the current version of
Newpoint Compass for Windows NT. Previous versions are also
supported to a limited extent. In many cases, a solution to your issue
may be to upgrade to the current version.
Supported Hardware Configurations
Newpoint Technologies offers support of systems sold, developed,
and/or installed by our Applications Engineering Group. Support of
systems is restricted to functionality as proposed and defined by
Newpoint Technologies Inc. and as accepted by the customer at
Factory Acceptance Tests or On-Site Acceptance Tests.
We can not be responsible for problems arising from hardware
reconfiguration after we have successfully installed and tested the
system to your satisfaction (you have signed Acceptance Test
Documents).