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Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
77
Software Issues
This section addresses open software issues that you may encounter
as you install, configure, and use Newpoint Compass software
products. None of these issues are catastrophic, and are slated for
correction in a future release, if possible.
TCL / TK Error Messages
As you perform certain functions in Newpoint Compass, excessive
CPU usage may cause TCL/TK error messages to appear. These
messages are harmless; click on OK to accept and close the message,
and your procedure should not be interrupted.
To avoid these errors, load Newpoint Compass to a larger platform
(such as a Pentium II), or allow the PC more time between functions
to process your work.
Insufficient Memory Resources Messages
After you install additional Newpoint Compass software modules, or
after you load additional drivers to the system, remember to adjust
shared memory segment size. The segment size should be based upon
the number of drivers loaded to a system. If the segment size is not
adequate, you will receive a dialog that warns “Insufficient Memory
Resources. Entering system maintenance mode for configuration;
after configuring your shared database size, stop and restart
Compass”. Compass will enter into Maintenance State so that you
can reconfigure your shared database size.
To adjust this setting, open the Runtime-Config menu in the
Newpoint Compass Administrator main menu bar. Select System
Configuration / System Parameters.
As a general rule, this setting should be 1000 KB per driver loaded to
the system. For example, if six drivers are loaded, the Global DB
Size (KB) should be no less than 6000 KB.
If you set Global DB Size (KB) too high or too low, you may
experience shared memory problems. Try different settings when first
installing the Newpoint Compass software or adding additional
drivers; pay particular attention to variations in driver sizes and how
many are loaded. After you adjust Global DB Size (kb), change the
Newpoint Compass state to Stop, then back to Idle to load the
drivers and continue configuration.