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Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
46
Errors
Occasionally, you may encounter the following issues as you attempt
to install from the Device Library. Use the explanation beside each
issue to try to resolve the problem. If you still experience problems,
contact Newpoint Technical Support.
Error Description / Explanation
Incorrect or
Corrupt Driver
Disk
The physical drive indicated by the user does
not contain a \COMPASS\drv directory.
Access Violation
The \COMPASS directory does not have read
privileges.
Newpoint
Compass not
installed in
supplied path
The file fepkrn.exe in Windows NT installations
(or the file fepkrn in Unix installations) does not
exist in the directory \bin, under the directory
pointed to by the FEPHOME environment
variable. This file must exist in a functional
Compass installation.
Installation logical
drive error:
<additional info>
Errors extracting the default logical drive
occurred. Please call technical support.
FEPHOME not
defined
The environment variable FEPHOME must be
defined. This process is part of the installation
of Compass. This error typically indicates that
Compass was improperly installed, or has been
moved from its original location.
Error finding files
at source
Errors extracting files from the installation
source occurred. Please call technical support.
System Call error
<additional
information>
An error occurred executing the operating
system command indicated in the additional
information.
Unspecified
General error
Call technical support.
Cannot Upgrade
Drivers More than
9 Times
It is not possible to install driver files for the
same device more than nine times, unless you
manually relocate the older copies stored in the
directory.