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Chapter 5 What to Do If
5-6 The Print Heads Stopped Moving
If the print-head carriage stops over the platen, take
action immediately to prevent the heads from dry-
ing out.
What to Do First
Switch the sub power off, then back on again. (If the
media is jammed, then also remove the media.) If the
heads move to the standby position (inside the right side
cover), it means the operation has ended successfully.
If the heads did not move, try switching off the main
power, then again switching on the main power, followed
by the sub power.
If the Heads Still Do Not Move
If the heads still do not move, carry out the following
emergency response measure, then contact your autho-
rized Roland DG Corp. dealer or Roland DG Corp. ser-
vice center.
1. Switch off the main power and detach the right side
cover.
2. Open the front cover.
3. Gently move the print heads by hand as far as the
standby position.
4. Insert the cap-unit tool into the hole at the bottom of
the machine and turn gently. The cap unit rises.
5. Make the guides at the edges of the print heads line
up with the printing heads at the edges of the cap
unit. Turn the tool further to bring the heads near the
cap unit.
6. When the heads make contact with the cap unit, turn
the tool one or two more turns.
Make sure the print heads are capped tightly.
Cap-unit tool