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4-1
Chapter 4 Business Features Package
This chapter describes the features available on the iDCS100 keyphone system to enhance
your business procedures. It is subdivided into the following sections.
y
System Features
y Station Features
y Display Features
y Sample Keyset Displays
y Sample Caller ID Displays
y Sample UCD Displays
y Sample SMDR Printout
y
Sample UCD Report
y UCD Call Statistics
y UCD Agent Statistics
y Sample Traffic Report
y Traffic Report Overview
y Sample Alarm Report
System Features
A
C15 Tielines
A
ccount Code Entry
Forced - Verified
Forced - Not Verified
Voluntary
A
ccount Code Key
A
ll Call Voice Page
A
ttention Tone
A
uthorization Codes
Forced
Voluntary
A
uto Attendant*
A
utomatic Hold
Background Music
Cadence–Integrated Voice Mail
*
Call Activity Display
Call Costing
Caller Identification (Caller ID)*
Calling Line Identification (CLI) for Incoming
Calls
Caller ID (CID) Features
Name/Number Display
Next Call
Save CID Number
Store CID Number
Inquire Park/Hold
CID Review List
CID Review List
Investigate
Abandon Call List
CID on SMDR
Number to Name Translation
Calling Line Identification (CLI) for Outgo ing
Calls
Outgoing CID
Restricting Outgoing CID
Call Forwarding
All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
External
To Voice Mail
Preset Destination
Call Forward Busy (CFB – Networking Enabled Only)
Call Forward No Response (CFNR – Networking Enabled Only)
Call Forward Unconditional (CFU – Networking Enabled Only)
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups
Call Waiting/Camp-On
Centrex/PBX Use
Chain Dialling
Class of Service
Common Bell Control
Computer Telephony Integration (CTI)*
TAPI 2.1
Conference
Add On (5 Party)
Unsupervised
Data Security
Database Printout
DECT Service
Direct In Lines
Direct Dialling In (DDI)