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Chapter 4
Business Features Package
Call Hold (Exclusive)
Outside calls can be placed on exclusive hold at any keyset by pressing the HOLD key twice
during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed
the call on hold. Internal calls are always placed on exclusive hold.
Call Hold (System)
Outside calls can be placed on system hold at any station. Users may dial the access code
or press the HOLD key. Calls on system hold may be retrieved at any station.
Call Hold (Remote)
Outside calls can be placed on hold at a remote station. This allows calls to be answered at
one station and placed on hold at another station. The user can then move to that station or
the party that the call was intended for can have that call placed at their station. The call or
trunk key will flash at the ‘remote hold’ station.
NOTE: You cannot use system hold or remote hold for internal calls.
Call Park and Page
Each C.O. line has its own park zone. This simple method eliminates confusion and ensures
that a park zone is always available. Pressing the PAGE key parks the call automatically.
There are no extra keys to press and there is no lost time looking for a free zone.
Call Pickup
Directed
With directed call pickup, users can answer calls ringing at any station by dialling a code plus
that station’s extension number, or by pressing the feature key and then dialling the exten-
sion.
Groups
The group pickup feature allows users to answer any call ringing within any pickup group.
There are 20 pickup groups available. A station cannot be in more than one pickup group. To
use this feature, station users either dial the access code or press the assigned feature key
followed by the pickup group number.
Call Waiting/Camp-on
Busy stations are notified that a call is waiting (camped-on) when they receive a tone. The
tone is repeated at a programmable interval. Keysets receive an off-hook ring signal through
the speaker and single line stations receive a tone in the handset. The volume of the camp-
on tone can be set by the station user. Camped-on calls follow Forward No Answer if a For-
ward No Answer destination has been set.
Optionally, any station can be programmed to automatically camp-on to a busy station
instead of having to press the Camp-On key or dial a camp-on code.