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Chapter 4
Business Features Package
Headset Operation
Every keyset can be programmed to allow the use of a headset. In the headset mode, the
hook-switch is disabled and the ANS/RLS key is used to answer and release calls. Keyset
users may turn headset use ON/OFF by keyset programming or more easily by pressing a
programmed headset ON/OFF key. The headset key lights steady red when the keyset is in
headset mode. The ANS/RLS key lights if headset mode is activated by keyset programming
only.
Hearing Aid Compatible
All keysets are hearing aid compatible.
Line Queuing with Callback
If the called outside line is busy, the station user can press the CALLBACK key or dial the
access code
to place the station in a callback queue. The user will be called back when the
line is available (a maximum of 100 callbacks are allowed system-wide at any one time, in-
cluding busy station and busy trunk).
Line Skipping
When the user is talking on an outside line and the automatic hold feature is turned off,
pressing an idle line key can skip to that line without causing the previous call to go on hold.
Loud Ringing Interface
The MISC card has three relays for control of a customer-provided loud ringing device. Any
relay can be programmed to operate with a specific station or station group.
Message Waiting Light/Indication
When a message indication is left at a keyset, the MESSAGE key will slowly flash red. Single
line telephones will receive a distinctive dial tone to notify them that a message is waiting.
Message waiting indications can be left for any station or group of stations.
Mute Microphone/Handset
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE key. In ad-
dition, keyset users can also mute the keyset microphone while the keyset is in speaker-
phone mode.
Off-Hook Ringing
When a keyset is in use, the system will provide an off-hook ring signal to indicate that an-
other call is waiting. The ring signal is a single ring repeated. The interval is controlled by a
system-wide timer. Single line telephones will receive a tone burst through the handset re-
ceiver instead of a ring.
Off-Hook Voice Announce (Standard)
Keysets may receive a voice announcement while on another call. The calling station must
have an OHVA key. When transferring a call to a busy keyset, or while listening to busy sig-
nal, the station user can press the OHVA key to make an OHVA call to the busy keyset. If the
called keyset is in the DND mode, it cannot receive OHVA calls.