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Call Costing
The iDCS100 provides programmable call costing tables to calculate the cost of incoming
and outgoing calls. Rates are calculated by the number dialled, and may include surcharges.
Display keysets can be set to show the call duration timer or the call cost. The SMDR report
will show either the call duration or the call cost depending on the station selection. The rele-
vant portion of the cost for a call handled by multiple stations will be allocated to each station.
Caller Identification (Caller ID or CID)
The iDCS100 supports caller identification on ISDN circuits as a means of identifying an
incoming caller. It is also possible for station users to identify themselves to external parties
by sending CID information when making calls.
NOTE: CID is sometimes referred to as Calling Line Identification Presentation (CLIP).
1. Calling Line Identification (CLI) for Incoming Calls
With ISDN, calling party information is referred to as Calling Line Identification (CLI) and is supported
on both BRI and PRI type circuits.
The iDCS100 supports ‘Number only’ delivery format provided by the telephone company. Names can
be attached to telephone numbers of frequent callers via the CID translation table.
Caller Identification (CID) Features
The following features apply to all forms of caller identification. However, for simplicity, caller
identification is referred to as CID.
Name/Number Display
Each display keyset user can decide to see either the name or number in the display first. Regardless
of which is selected to be seen first, the NND key can be used to view the other.
Next Call
In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT
key to display the CID information associated with this next call in queue at your station. Either the CID
name or number will show in the display depending on your selection.
Save CID Number
At any time during an incoming call that provides CID information, you may press the SAVE key. This
saves the CID number in the Save Number feature. Pressing the Saved Number Redial (SNR) key will
dial the CID number.
Store CID Number
At any time during an incoming call that provides CID information, you may press the STORE key. This
saves the CID number as a speed dial number in your personal speed dial list.
Inquire Park/Hold
Having been informed that an incoming call is on hold or has been parked, you may view the CID in-
formation before you retrieve the call. This will influence how you choose to handle the call.