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Caller ID (CID) Information
CID information is dependent on the use of display keysets. The following explains the dis-
plays that are used with CID.
Name/Number Display
A display keyset user can choose to see the CID name or CID number in the display first when a call is
received. Regardless of which is selected to be seen first, the NND key can be used to view the other.
Next Call
In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the
NEXT key to display the CID information associated with the next call in queue at the station. Either
the CID name or number will show in the display depending on the NND selection (above).
Save CID Number
At any time during an incoming call that provides CID information, the user may press the SAVE key.
This saves the CID number using the Save Number feature. Pressing the SAVE number redial key will
dial the CID number.
Store CID Number
At any time during an incoming call that provides CID information, the user may press the STORE key.
This saves the CID number as a speed dial number in the personal speed dial list.
Inquire Park/Hold
When a user is informed that an incoming call is on hold or has been parked, the user may view the
CID information before retrieving the call. This will influence how the user chooses to handle the call.
CID Review List
This feature allows display keyset users to review CID information for calls sent to their stations. This
list contains between 10 and 50 calls on a first in, first out basis. The list includes calls that were an-
swered and calls that rang the user’s station but that were not answered. When reviewing this list, the
user can press a key to dial the person back.
Investigate
This feature allows a selected station with a special class of service to investigate any call in progress
at another station. If CID information is available for an incoming call, the investigating station can see
to whom the investigated station is speaking. On outgoing calls, the investigating station can see who
was called. After investigating, the station may barge-in on the conversation, disconnect the call or
hang up.
Abandoned Call List
The system has a system-wide abandoned call list that stores CID information for calls that rang but
were not answered. The list will store up to 100 unanswered calls and is accessed using the operator’s
passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number.
You can use the NND key to toggle between the CID name, CID number and the date and time the
call came in.
Calling Party Name
For internal calls, LCD keysets show the calling party’s name before answering. The names
must be stored in the system directory list and can be up to 11 characters long.