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Chapter 4
Business Features Package
9. TRUNK RECALLS TO STATION
These are trunk calls that were placed on any kind of hold and recalled a station; and also
trunk calls that were transferred, were not answered, and recalled the transferring station.
This includes members of the operator group that put calls on hold which then recall the
operator’s station.
10. TRUNK RECALLS TO OPERATOR GROUP
These are any trunk calls that recalled to the operator group.
11. INTERNAL PAGE USED
Peg count of every time internal page was accessed.
12. EXTERNAL PAGE USED
Peg count for every time external page was accessed.
13. ALL PAGE USED
Peg count of every time the All Page feature was accessed. This does not include internal
or external page, 55+ * or PAGE *.
1. GROUP
A listing of all trunk groups assigned in the system.
2. OUTGOING
This is the number of outgoing trunk calls made using each trunk group. Pegged every
time a member of this trunk group was used to make a valid outgoing call. A valid outgoing
call is defined by the SMDR START TIME programmed in MMC programming.
3. BUSY
This is the number of times each trunk group was busy when someone attempted to ac-
cess it.
B**************************** TRUNK GROUPS **************************
1 GROUP 2 OUTGOING 3 BUSY
9 0000 0000
800 0000 0000
801 0000 0000