Filter
Top Products
4-33
Outside Line Identification
Each line can be identified with a name up to 11 characters. Incoming calls display this name
before the call is answered. This feature is helpful when individual lines must be answered
with different greetings.
Override Identification
If another station barges-in on a user’s conversation, the display will alert the user with a
[Barge from xxx] display if the system is set for barge-in with tone.
Programmed Message Display
Preprogrammed station messages set by other stations are displayed at the calling station’s
keyset.
Soft Keys
Below the display, there are three soft keys and a SCROLL key. These keys allow the user to
access features allowed by the station’ class of service without requiring the keyset to have
designated feature keys.
Stopwatch Timer
Display keyset users can use this feature to time meetings, calls and other functions. Users
simply press once to start the timer and press again to stop the timer.
UCD Supervisor Displays
When UCD is used, multiple supervisors can view information about UCD group calls or
agents.
Call Screen
This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls
have been received today, what the average time in queue is and how many calls were abandoned.
Agent Screen
This allows the supervisor to monitor how many agents are logged in, check each agent’s status (IN
GROUP, OUT OF GROUP, or DND), and view each agent’s total number of calls, average call length
or average ring time.
NOTE: Accessing this screen will also allow a supervisor to change the status of each
agent (IN GROUP, OUT OF GROUP, or DND).