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Contents
Chapter 1 Introduction to the iDCS100 ......................................................... 1-1
General Description ...................................................................................................................1-1
Size and Configuration ..............................................................................................................1-2
Technology .................................................................................................................................1-5
Programming ..............................................................................................................................1-5
Chapter 2 Hardware Descriptions ................................................................. 2-1
Key Service Unit ....................................................................................................................... 2-1
Expansion Cabinet ................................................................................................................... 2-2
Interface Cards ..........................................................................................................................2-3
Station Equipment .................................................................................................................... 2-6
Chapter 3 Specifications ................................................................................ 3-1
Electrical .....................................................................................................................................3-1
Dimensions and Weights ..........................................................................................................3-1
Environmental Limits ................................................................................................................3-2
Cable Requirements ................................................................................................................. 3-2
Power Supply ............................................................................................................................ 3-2
System Tones ........................................................................................................................... 3-3
Keyset LED Indications ............................................................................................................ 3-4
Chapter 4 Business Features Package ......................................................... 4-1
System Features (List)...............................................................................................................4-1
System Feature Descriptions....................................................................................................4-2
Station Features (List)..............................................................................................................4-23
Station Feature Descriptions...................................................................................................4-23
Display Features (List).............................................................................................................4-30
Display Feature Descriptions..................................................................................................4-30
Sample Keyset Displays .........................................................................................................4-34
Sample Caller ID Displays ......................................................................................................4-35
Sample UCD Displays .............................................................................................................4-36
Sample SMDR Printout ...........................................................................................................4-37
Sample UCD Report ................................................................................................................4-38
UCD Call Statistics ..................................................................................................................4-39
UCD Agent Statistics ...............................................................................................................4-40
Sample Traffic Report .............................................................................................................4-42
Traffic Report Overview ..........................................................................................................4-43
Sample Alarm Report ..............................................................................................................4-49