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Troubleshooting
3-4
Answering Calls
This section presents some common problems you might encounter when you
answer calls via TAPI applications (for example, Snap Connection).
Problem 1: You cannot answer calls via your TAPI application.
If you are trying to use your TAPI application and find that an incoming call is
not seen by the application, it is possible that the PC link to the MERLIN
LEGEND adapter has not been properly established. To verify whether this is
the cause of the failure, you should restart all of your telephony applications
and try the application again.
Please keep in mind that there are many types of applications that classify as
telephony applications. For example, Microsoft Exchange and Microsoft
Schedule+ are both telephony applications. If either are running, they will
have to be shutdown and restarted.
Problem 2: Your TAPI application does not properly reflect the status of
your phone.
During the use of your application, it is possible that the application may get
out of sync with the phone. There are many reasons why this may occur.
Some of these reasons may be attributed to some of the issues documented
in the above items.
If you are experiencing these problems, such as “phantom calls,” where there
are calls displayed on the application without a corresponding call on the
phone, or the opposite, where there are calls on the phone that are not
displayed on the application, then you should restart the application and any
other telephony application that you have running on your system.
Please keep in mind that there are many types of applications that classify as
telephony applications. For example, Microsoft Exchange and Microsoft
Schedule+ are both telephony applications. If either are running, they will
have to be shutdown and restarted.