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Troubleshooting
3-14
Problem 2: You experience problems while uninstalling the PassageWay
service provider.
While running the UnInstaller on Windows 3.1x, the focus may change from
the UnInstaller to the Program Manager. Assuming your Program Manager is
not maximized, you will see the blue gradient screen of the UnInstaller in the
background. Please give focus to the UnInstaller at this point by using ALT-
TAB until you cycle back to the UnInstaller.
For Windows 3.1x, if you are running SHARE and try to UnInstall, you will get
a Share Violation error message soon after the UnInstaller starts removing the
files from your system. Choose the Cancel button (you may have to choose it
about two or three times) and you will be able to continue with the UnInstall.
You will see this error message box twice. This has no known detrimental
impact on your system.
NOTE:
When SHARE is loaded, the two UnInstaller files will not be removed
from the system. This will prevent the removal of the PassageWay
directory.
If you choose the Cancel button while running the UnInstaller, you may not be
able to run UnInstaller again. You may also find pieces of the PassageWay
software still installed. Your best bet at this point is to install the software
again, run the UnInstaller, and allow the UnInstaller to complete its operation.
When the UnInstaller has completed its operation, the PassageWay software
will have removed itself.