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Troubleshooting
3-7
Placing Calls on Hold
This section presents some common problems you might encounter when you
place calls on hold via TAPI applications (for example, Snap Connection).
Problem 1: When you place an outgoing, ringing call on hold via your
TAPI-compliant application, the call is dropped (that is, disconnected).
You should not place outgoing, ringing calls on hold. The PassageWay
Service Provider will disconnect these calls.
Conferencing Calls
This section presents some common problems you might encounter when you
conference calls via TAPI applications (for example, Snap Connection).
Problem 1: You are unable to add more parties to a conference.
The MERLIN LEGEND system supports a maximum of five parties in a
conference (including you). The members of the conference is limited to:
a maximum of two internal extensions/intercoms
a maximum of two outside lines
If you have established a conference and there are less than five parties in
the conference, there are times that you will not be able to add more parties
to the conference. If parties that are currently on the conference drop from the
conference, this information may not be properly reflected in the application.
Once this occurs, it may not be possible to add more parties to the
conference.
At this point, you will have to add more parties using the phone. After the
conference is completed, you should restart the application to resync the
application with your phone. This problem will be addressed in a later release
of the PassageWay Service Provider.