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Troubleshooting
3-13
Problem 4: Your COM (serial) port is not recognized.
If all of the COM Ports that are listed in the PassageWay Configurator - COM
Port dialog box are disabled, then you may have a newer PC that supports
Plug-n-Play (PnP) for the serial ports. The PassageWay software is trying to
identify the location of the COM ports through the System BIOS. If that
information is not there, as seen in PnP systems, then PassageWay does not
know of the existence of the COM ports. If you have PnP, you will have to
access the PC BIOS information to turn off Plug-n-Play for the serial ports.
This problem will be addressed in a later release of the PassageWay Service
Provider.
Installing and Uninstalling the PassageWay
Configurator
This section presents some common problems you might encounter when you
install and uninstall the PassageWay Configurator.
Problem 1: The PassageWay Setup screen does not display properly.
On some PCs, depending on the type of video display adapter that is
installed, some of the Setup screens may not display properly. That is, the
background image for Setup may not be totally clear. This is an interaction
with the video adapter and how the adapter switches from one resolution to
another. This does not last throughout the entire Setup session.
Additionally, on some systems, if you move the current dialogue box
displayed during Setup, it is possible that the painting of the dialogue box in
its new position might also be accompanied with a residual image of the
dialogue box in its old position. This phenomenon does not last and is cleared
once the current dialogue is dismissed. Again, this problem is a result of the
interaction with the video display adapter.