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Troubleshooting
3-17
Problem 2: Connect displays its Communications Error dialog box
within a few seconds after it is run.
This message indicates that Connect cannot communicate properly with your
telephone. This message can appear for one of the following reasons:
Your PassageWay adapter is not connected properly to your PC serial
port and/or telephone.
Your PassageWay adapter is not receiving power.
Connect is administered to use a different serial port than the one to
which the telephone is connected.
One or more cables and/or adapters are damaged, not properly
attached, or not compatible with the PassageWay Service Provider.
You should follow the instructions provided in this dialog box to troubleshoot
the problem. These instructions ask you to verify the following items:
The PC-side and phone-side cabling are connected properly.
Insure that the phone cord between the jack marked “Line” on the
telephone and the jack marked “Phone” on the PassageWay adapter is
completely inserted into both jacks. A proper connection is confirmed
by a tactile “click” as the cord is fully inserted.
Also insure that any RS-232 cables and adapters that you might be
using to connect the PassageWay adapter to your PC are NOT null
modem cables (a special type of cable), and that the total length of the
combined RS-232 cabling does not exceed about 40 feet (the length
should be as short as is convenient for your setup).