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Troubleshooting
3-5
Making Calls
This section presents some common problems you might encounter when you
make calls via TAPI applications (for example, Snap Connection).
Problem 1: You are unable to dial from a TAPI-compliant application.
Perform the following steps:
1. Start the PassageWay Configurator and verify that the PassageWay
Service Provider was installed and configured properly.
2. Close all telephony applications, and then run Connect.
3. From the Setup menu in Connect, select Test Adapter, and follow
the instructions on the screen.
If the PassageWay Adapter Test fails, note the error number and refer
to the next section, “Troubleshooting Connect.”
If all tests pass successfully, run the TAPI-compliant application.
Problem 2: You cannot make calls via your TAPI application.
If you are trying to use your TAPI application and find that it is unable to
initiate a call or an incoming call is not seen by the application, it is possible
that the PC link to the MERLIN LEGEND adapter has not been properly
established. To verify whether this is the cause of the failure, you should
restart all of your telephony applications and try the application again.
Please keep in mind that there are many types of applications that classify as
telephony applications. For example, Microsoft Exchange and Microsoft
Schedule+ are both telephony applications. If either are running, they will
have to be shutdown and restarted.