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Troubleshooting
3-19
Failure Code -121
Meaning: Connect is not receiving data over the specified COM port.
Things to Try:
Verify that the connection between your PC’s COM port and the
telephone is secure.
Verify that the COM port number you selected during the Connect
setup procedure matches the number of the COM port that is
physically connected to your telephone.
If you are using an auxiliary power supply, verify that it is properly
installed.
If you are not using an auxiliary power supply, you will need to obtain
one unless your MERLIN LEGEND system is wired to provide adjunct
power to your extension (your System Manager can provide this
information). Your Lucent sales representative can supply you with the
proper power supply, if needed.
Verify the connections between your telephone and your MERLIN
LEGEND system.
Failure Code -131, -132, -133, and -135
Meaning: Connect is receiving incorrect data over the specified COM port.
Things to Try: Verify that the COM port number you selected during the
PassageWay Service Provider setup procedure (via the PassageWay
Configurator) matches the number of the COM port that is physically
connected to your PassageWay adapter. This failure usually indicates that the
specified COM port is connected to a modem or data module rather than your
PassageWay adapter.
Failure Code -134 and -141
Meaning: The PassageWay adapter is not properly connected to your
telephone.
Things to Try: Verify the connection between your PassageWay adapter and
your telephone.