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Host Intrusion Prevention 6.1 Product Guide Host Intrusion Prevention Client
Windows client
9
Error Reporting
Host Intrusion Prevention includes an error reporting utility that tracks and logs
software failures. When enabled, it prompts the user to forward detected problem data
to McAfee technical support, where it can be used to open a support case, if
appropriate.
If McAfee Alert Manager is installed on the network where a computer failed, it informs
the network administrator that a problem was detected. The network administrator can
guide the user on how to handle the problem.
When the utility detects a failure, the user selects an option:
Submit Data — This connects to the McAfee technical support web site and
submits the data.
Ignore Error — No connection is made.
When submitting data to the McAfee technical support web site, the user may be
asked for additional information. If the problem has a known cause, the user may be
directed to a web page that provides information about the problem and how to deal
with it.
Troubleshooting
Host Intrusion Prevention includes a Troubleshooting option on the Help menu, which is
available when the interface is unlocked. Options include enabling IPS and firewall
logging and disabling system engines.
Logging
As part of troubleshooting you can create IPS and firewall activity logs that can be
analyzed on the system or sent to McAfee support to help resolve problems.
Create Sniffer Capture if available
A Sniffer Capture column is added to the Activity
Log indicating that intrusion packet data has been
captured.Save this data to a McAfee Sniffer.cap
file for further analysis.
Show tray icon
The Host Intrusion Prevention icon appears in the
system tray.
Error Reporting
The software error reporting utility is enabled to
submit errors to McAfee. For details, see Error
Reporting.
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Note
To use the error reporting utility, a computer must have Internet access and a web
browser that is Java Script enabled.