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Chapter 24 Troubleshooting
NWA-3500/NWA-3550 User’s Guide
281
• Try to access the NWA using another service, such as Telnet. If you can access
the NWA, check the remote management settings to find out why the NWA does
not respond to HTTP.
I can see the Login screen, but I cannot log in to the NWA.
1 Make sure you have entered the user name and password correctly. The default
password is 1234. This fields are case-sensitive, so make sure [Caps Lock] is not
on.
2 You cannot log in to the web configurator while someone is using the SMT or
Telnet to access the NWA. Log out of the NWA in the other session, or ask the
person who is logged in to log out.
3 Disconnect and re-connect the power adaptor or cord to the NWA.
4 If this does not work, you have to reset the device to its factory defaults. Contact
your vendor.
I cannot access the SMT.
See the troubleshooting suggestions for I cannot see or access the Login screen in
the web configurator. Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to
upload new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in
the web configurator. Ignore the suggestions about your browser.
24.3 Internet Access
I cannot access the Internet.