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Troubleshooting
TROUBLESHOOTING
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Lorex Technical Support:
Error Possible Causes Solutions
• System is not
receiving power, or is
not powering up
• Cable from power adapter is
loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
connected to the back of the unit
• Cables are connected, but
system is not receiving sufficient
power
• Confirm that the system is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(such as an electric calculator or phone
charger)
• Remote control is
not detected by the
system
• Battery in the remote control is
drained
• Install a fresh CR2025 battery in the remote
control
• There are no batteries in the
remote control
• Hard drive is not
detected by the
system
• Hard drive cables are loose or
not properly connected
• Remove the housing and check that hard drive
cables are firmly connected
• There is no hard drive in the
system
• Open the housing and install a 3.5" SATA hard
drive
Hard drive is full
(100%) and the unit is
no longer recording
• Overwrite is not enabled • From the Main Menu, select Record>Record
Mode and select
.This enables the system to
continuously record by overwriting data once the
hard drive is full