204 GL-1010 Administrator’s Guide
CANNOT DISCOVER DEVICE
Problem Description
GL-1010 devices are discovered automatically using SNMP.
When GL DocMon cannot automatically discover an installed
GL-1010 over the network, it is most likely caused by limitations
of the protocols on the supporting workstations. In some cases,
network components must be added or updated.
The following checklist helps you identify the source of the error
and then directs to you where you can find more information
about resolving it. If the problem persists after you have followed
Macintosh Environment
M AppleTalk and TCP/IP
protocols
M Peer to Peer
networking
M Clients running on the
Macintosh platform
1 Is AppleTalk enabled on the
GL-1010 device?
Next
Step
↓
→ Configuring
AppleTalk Protocol
Settings on page
24.
2 Is TCP/IP set up on the GL-
1010 device?
Next
Step
↓
→ Configuring TCP/
IP Protocol Settings
on page 19.
3 Is the GL-1010 device
available in the Chooser when
you click on the LaserWriter 8
printer icon?
Next
Step
↓
→ Make sure the
AppleTalk zone is
supported by the
client Macintosh.
4 Can you access any other
network device from the Mac
workstation?
Next
Step
↓
→ Refer to your
Macintosh
networking
documentation or
contact Macintosh
technical support.
5 Can another Mac on the
network print to the GL-1010?
If so, compare the settings to
determine which need to be
changed to support printing
from this machine.
End → Refer to your
Macintosh
networking
documentation or
contact Macintosh
technical support.
Resolving Network Connectivity and Printing Issues (Continued)
Network
Configuration Check... Yes No
For
Instructions,
Go To...
NOTE:
Novell and Windows Apple
Shares are beyond the
scope of this guide. Please
refer to your LAN support
managers for cross
platform details.
