GL-1010 Administrator’s Guide 205
all of the steps, contact a Toshiba authorized dealer for further
assistance.
Troubleshooting Checklist
Device Discovery
Possible Cause Check Yes No
For
Instructions,
Go To...
Networking
(protocol)
limitations or errors.
1 Confirm that the protocol suite
installed on the client workstation
has been updated with the latest
software for the given operating
system. If your network only
supports the IPX/SPX protocol,
make sure that the most current
version of Novell Client software
is installed.
Next
Step
↓
→ See the vendor’s
Web site for
information about
product updates
and technical
support.
2 Print a GL-1010 startup page
from the copier. Does the
GL-1010 support the same
protocol as the network?
Next
Step
↓
→ Modifying GL-1010
Settings on page
16.
3 Change the protocol settings
from the copier’s control panel, if
necessary, and then reboot the
GL-1010 for the changes to take
effect. Repeat step 2. Was the
device discovered?
End
Next
Step
↓
Modifying GL-1010
Settings on page
16
Unreachable
network segment.
4 Check the GL-1010 startup page.
Are the IP Address and subnet
mask settings correct?
Next
Step
↓
→ Modifying GL-1010
Settings on page
16
5 Check the router the make sure it
is not filtering out the GL-1010
packets. Is the router processing
GL-1010 packets correctly?
Next
Step
↓
→ Adjust the router
settings.
6 Can another workstation within
the same network segment
discover the GL-1010?
Next
Step
↓
→ Network
Connectivity
Problems on page
200.
7 Check the startup page. Is the
MAC address part of the device
name?
Next
Step
↓
→ Contact your
Tos hi ba
authorized dealer
for support.
