252 GL-1010 Administrator’s Guide
JOB SUBMITTED BUT NEVER PRINTED
Problem Description
There are many reasons why a job sent to the GL-1010 may not
print, several of which relate to hardware or network problems.
However, if you have been able to successfully print on previous
occasions and printing is possible for some jobs or some
workstations, most likely the problem is caused by either a client
setup or job submission error.
If the problem persists after following all of these steps, contact
your Toshiba authorized dealer for support.
Corrective Action
1 Check the device status in either TopAccess or GL DocMon
to make sure there is not a maintenance or service call at the
copier. Refer to Chapter 11,
Troubleshooting Hardware Errors
for more information about resolving the problem or contact
your Toshiba authorized dealer for support.
2 If the job does not appear in the Current Jobs queue, check
the Jobs Log in TopAccess. All terminated jobs are listed
along with the job status. If the status is “Deleted” or
“Unserviceable”, the job could not be printed. For more
information, refer to
Jobs Log on page 224.
3 Make sure the user is submitting the job to the right printer by
checking the device UNC displayed in the status bar in
TopAccess against the device name displayed on the copier’s
LCD Touch Screen. Refer to
Naming the Device and Workgroup
on page 27.
4 Make sure that the port is configured properly on the client
workstation. Refer to
Driver Mapped to Wrong Port on page
243.
5 Check the driver settings against the application settings to
make sure they do not conflict with each other. Generally, the
application settings take precedence over driver settings.
However, in some applications, this can cause erratic results
or even prevent a job from printing. Refer to subsequent
sections of this chapter for more specific details.
6 Make sure the copier is equipped with the size and type of
paper being requested for the job. If it is not, you may be
required to manually feed the correct media type. Failure to
do so may hold up other jobs in the queue, unless the
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