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Troubleshooting
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The software installed before is
deleted from the Programs menu
or cannot be used after installing
the Panasonic-DMS.
After the existing Panasonic-DMS software is uninstalled, the new
Panasonic-DMS is installed.
Install the new Panasonic-DMS again as follows.
1. Uninstall the current Panasonic-DMS.
2. Install the old Panasonic-DMS.
3. Install the new Panasonic-DMS in the same folder with the
old one.
30-31
Panasonic Document
Management System menu is
remained in the Programs menu
even if Panasonic-DMS is
uninstalled.
The old Panasonic-DMS is not uninstalled if the old version of the
Panasonic-DMS has been installed before installing the new one.
Uninstall the old Panasonic-DMS from the Add / Remove
Programs of the Control Panel. (Refer to “Removing the
Panasonic-DMS Software” on page 31 and remove
Panasonic-DMS instead of Panaboard UB-8 Software.)
31
The USB driver or printer driver
does not work properly
immediately after the installation
of the software.
The Panaboard has not been registered in [Control Panel]–
[Scanners and Cameras] and [Printers].
Uninstall the software (refer to “Removing Drivers / Interactive
Panaboard Software” on page 31) and install the software
again (refer to “Installing Drivers / Interactive Panaboard
Software” on page 28).
28
31
The computer does not recognize
the electronic board.
Check that the electronic board is in the condition that enables
operation or that the USB cable is connected properly.
–
The electronic board is connected via a USB hub.
Do not connect via a USB hub.
–
When the interactive function is used, communication port setting
is not appropriate.
Change communication port setting according to “Setting the
Communication Port” on page 35.
35
The Electronic Pen position may
shift when the Projector mode is
used.
The projection position shifts.
Calibrate to reposition the projected image on the screen.
33
Data written on the electronic
board may disappear from the
electronic board screen and the
computer screen or its position
may shift when the interactive
function is used.
• Use the Electronic Pen inclined at an angle.
• Direct sunlight or strong light is striking the screen.
• A remote controller is being aimed at the receiver on the
electronic board.
• The side of the electronic board is placed near the wall, or the top
of the electronic board is placed near the ceiling.
• The electronic board is placed near the vents of an air
conditioner.
• The receiver of the electronic board is blocked by a hand or other
object.
• The transmitter of the Electronic Pen or the Electronic Eraser is
covered with your hand.
• Two or more the Electronic Pens or the Electronic Eraser are
used at the same time.
• If the position shifts for reasons other than the above, adjust the
position according to “Adjusting the Shifted Position” on page 36.
–
Unnecessary streaks not written
are displayed on the computer
screen when the interactive
function is used.
Do not do the followings near the electronic board while using the
interactive function.
• Exchanging markers for interactive (small) of the Electronic Pen
• Setting or removing a marker cap of the Electronic Pen
• Pushing the point of the Electronic Pen
–